Refund & Return Policy

At Clozyn, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Return Eligibility

We accept return requests within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and unwashed.
  • All original tags, labels, and packaging must be intact.
  • The product must be returned in its original condition.
  • A valid proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items are not eligible for return:

  • Products marked as Final Sale or Non-Returnable.
  • Gift cards.
  • Customized or personalized products.
  • Products damaged due to misuse, improper care, or normal wear and tear.
  • Items returned without original packaging or tags.

Return Request Process

To request a return, please contact us with:

  • Order Number
  • Customer Name
  • Reason for Return
  • Photos of the product (if damaged or defective)

Contact Information

Email: clozyn50@gmail.com

Phone: +91 97206 57678

Our support team will review your request and provide return instructions.

Refund Process

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Refund processing may take 5–10 business days, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Please provide:

  • Order Number
  • Photos of the product
  • Photos of the packaging
  • Description of the issue

After verification, we may provide:

  • A replacement
  • An exchange
  • A full or partial refund

Exchanges

Eligible items may be exchanged based on product availability.

Exchange requests must be submitted within 7 days of receiving your order.

Return Shipping Charges

  • If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost.
  • For all other approved returns, customers are responsible for return shipping charges.

Order Cancellation

Orders may be canceled before they are shipped.

Once an order has been dispatched, cancellation requests may not be accepted and will be handled according to this policy.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account.
  2. Contact your payment provider or bank.
  3. If the issue remains unresolved, contact our customer support team.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Clozyn

Owner: Rahul Singh

Email: clozyn50@gmail.com

Phone: +91 97206 57678

Address:

Suresh Chandra, 138, Kaithal Gate Dehariya
Chandausi, PO: Chandausi
District: Sambhal
Uttar Pradesh – 202412
India